Who We Are
Our website address is: https://bugclue.com
1. Information Collection
1.1 Client Information
Bugclue collects personal information such as names, contact details, and business-related data to facilitate the delivery of digital marketing services.
1.2 Digital Assets & Collaboration
To execute effective marketing campaigns, Bugclue requires access to digital assets, relevant data, and active client collaboration. We are committed to maintaining the security and confidentiality of all such shared information.
2. Information Usage
2.1 Service Delivery
Collected information is used strictly for the execution of services including SEO, social media management, content creation, and online advertising as per the agreed scope.
2.2 Confidentiality
All client information, strategies, and proprietary data are handled with strict confidentiality. Bugclue retains intellectual property rights for materials created during the campaign, unless otherwise agreed upon.
3. Payment and Financial Information
3.1 Payment Terms
Payment terms are detailed in the client agreement and depend on the selected service package. Services may be suspended in case of late or non-payment.
3.2 Refund Policy
Bugclue does not offer refunds for fully paid invoices. In rare and exceptional cases, refunds may be considered at Bugclue’s discretion. For partially paid invoices, refunds may be issued on a case-by-case basis.
4. Hosting and Domain Services
4.1 Duration and Charges
Hosting and domain services (if included) are valid for one year as specified in the invoice. Clients may extend these services, and any additional charges will be clearly communicated in advance.
5. Website Downtime and Crashes
5.1 Limitation of Responsibility
Bugclue is not liable for any site downtime or crashes. As we do not provide hosting, such issues may arise from client-side changes, third-party providers, or other unforeseen circumstances.
6. Refund Policy (Reiterated)
6.1 No Refunds on Full Payment
No refunds are issued once an invoice has been fully paid.
6.2 Exceptional Circumstances
Refunds may be issued under exceptional conditions, especially for partially paid invoices, at Bugclue’s sole discretion.
7. Third-Party Sharing
7.1 Data Disclosure
Bugclue does not sell, rent, or trade client information to any third party. We may share limited information with trusted vendors, service providers, or platforms (e.g., analytics or advertising tools) strictly to fulfill our services. All third parties are bound by confidentiality agreements.
8. Security Practices
8.1 Safeguarding Information
Bugclue implements reasonable and appropriate technical and organizational security measures to protect client data. These include encryption protocols, secure server infrastructure, restricted access, and regular monitoring to ensure data integrity and safety.
9. Use of Cookies
9.1 Website Tracking
Our website may use cookies and tracking tools (such as Google Analytics or Facebook Pixel) to improve user experience, analyze performance, and serve relevant content. Users can manage cookie settings through their web browsers. Continued use of the site constitutes consent to our cookie policy.
10. Amendments to Policy
10.1 Policy Updates
Bugclue reserves the right to update this Privacy Policy and associated terms at any time. Clients will be notified of significant changes, and continued use of our services implies acceptance of the updated terms.
11. Contact Information
11.1 Support
For questions or concerns regarding this policy, contact us at:
📧 support@bugclue.com
12. Confidentiality Agreement
12.1 Non-Disclosure
Bugclue and the client mutually agree not to disclose any confidential information obtained during the course of the engagement to any third party without prior written consent.