Delhi

Terms and Condition

Terms of Service

By using Bugclue’s digital marketing services, you agree to comply with and be bound by the following Terms of Service. These terms govern your relationship with Bugclue and may be updated at any time. Continued use of our services implies acceptance of any modifications.

1. Introduction

Bugclue provides digital marketing and related services. By engaging us, you accept these terms and agree to abide by them throughout the duration of our engagement.

2. Services

Bugclue offers services as outlined in the agreed proposal, which may include but are not limited to:

  • Search Engine Optimization (SEO)

  • Social Media Marketing

  • Content Creation

  • Online Advertising

3. Client Responsibilities

Clients agree to:

  • Provide necessary access and information.

  • Collaborate actively to enable service execution.

  • Understand that Bugclue does not share hosting cPanel account details due to security reasons.

  • Acknowledge that we use third-party hosting providers.

4. Confidentiality

All client data, strategies, and proprietary information are kept strictly confidential by Bugclue and will not be shared with third parties without written consent.

5. Payment Terms

  • Payment terms depend on the selected service package.

  • Invoices are due within 5 days of receipt.

  • Late or failed payments may lead to service suspension, including hosting.

6. Cancellation / Termination Policy

  • Either party may terminate services with written notice.

  • If terminated by the client, all outstanding dues must be cleared.

  • Bugclue reserves the right to suspend services in case of hosting renewal non-payment.

7. Refund Policy

  • No refunds are provided once an invoice is fully paid.

  • Partial refunds may be granted at Bugclue’s discretion under rare or exceptional circumstances.

  • Refunds are not guaranteed.

8. Intellectual Property

Bugclue retains ownership of all materials (e.g., content, graphics, reports) created unless otherwise agreed in writing.

9. Performance Metrics

We provide regular performance reports. While we aim for optimal results, no specific outcomes (e.g., SEO rankings) are guaranteed.

10. SEO Disclaimer

SEO results vary due to factors like competition and algorithm changes. SEO is offered as a free, value-added service, without ranking guarantees.

11. Hosting & Security

  • Bugclue uses third-party hosting providers.

  • cPanel details are not shared.

  • We provide only text content transfers and do not back up installed themes or plugins.

12. Website Access

  • Access to the full WordPress admin is restricted due to licensing.

  • Migration may require redevelopment.

  • We will support essential text/image transfers during transitions.

13. Site Downtime and Crashes

Bugclue is not responsible for site issues due to third-party actions or client-induced changes, as hosting is not directly provided by us.

14. Email Handling

We do not offer direct access to email hosting. For email account setup, please contact support — we will send login and password setup emails.

15. Support & Maintenance

  • Free support is provided during the service term.

  • This includes server downtimes, text/image changes, and crash fixes caused by our actions.

  • Major changes are subject to additional charges.

16. Hosting & Domain Duration

Hosting and domain services are valid for one year as per invoice. Renewals or plan extensions are charged additionally.

17. Force Majeure

Neither party is liable for delays or failures due to uncontrollable events like natural disasters, terrorism, or acts of God.

18. Mutual Confidentiality

Both Bugclue and the client agree to maintain confidentiality throughout the engagement and not share information with third parties.

19. Amendments

We reserve the right to update these terms. Clients will be notified, and continued use of services confirms acceptance of changes.

20. Additional Plugins & Features

Third-party plugins/features requested by clients may incur charges. Updates or revisions post-delivery may require extra payment.

21. Client-Initiated Changes

If the client modifies the website and issues occur (e.g., crashes or layout problems), these will not be covered under free support. Restoration services will incur charges.

22. Contact

For questions or support, please contact:
📧 Email: support@bugclue.com